Back to Salesforce OverviewORDER MANAGEMENT SYSTEM (OMS)

One Order Engine for Every Channel You Sell On

OMS unifies inventory, fulfillment, and returns across online, retail, and wholesale into a single system built to scale.

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Our Approach

OMS Built Around How You Actually Fulfill

Order fulfillment breaks down the moment a business sells across more than one channel. OMS exists to fix that, unifying inventory, routing, and fulfillment logic into a single system, and every implementation we run is architected around your specific channel mix, not a generic retail template.

Configured around your specific fulfillment network, not a generic template
AI driven inventory allocation built in from day one, not bolted on
One dropped order costs more than fixing the routing logic that caused it
By the Numbers

Delivered by certified Order Management System (OMS) specialists, measured on outcomes.

50+Salesforce projects delivered
30+certified Salesforce experts
15+Countries served
4.8★Average Salesforce AppExchange rating
Key Challenges

Is Every Order Routing Right the First Time?

Fragmented Order DataEvery channel has its own order systemOnline, retail, and wholesale orders live in separate systems with no shared view.
Inventory InaccuracySelling stock you don't actually haveWithout real time visibility, overselling and stockouts become routine.
Manual Order RoutingHumans deciding where orders should ship fromSlow, error prone routing decisions delay fulfillment.
Costly Returns ProcessingReturns handled ad hocNo unified process means lost revenue and frustrated customers.
Capability Deep Dive

Everything OMS Can Do, Configured For How You Fulfill

From order orchestration through fulfillment, inventory visibility, and analytics, each capability is implemented against your channel mix and measured on fulfillment accuracy.

Order Orchestration
Omnichannel Order ManagementEvery order, from every channel, routed correctly through one system.
Intelligent Order RoutingOrders automatically routed to the optimal fulfillment location based on stock, cost, and speed.
Split Shipment OptimizationOrders split intelligently across locations to fulfill faster without excess cost.
Fulfillment & Logistics
Distributed Order ManagementFulfillment across warehouses, stores, and drop-ship partners from one view.
Returns & Exchange ManagementA unified returns process across every channel a customer bought from.
Inventory Visibility
Real Time Inventory SyncStock levels accurate across every selling channel simultaneously.
Multi Location Inventory ManagementVisibility and control across every warehouse and store location.
Order Analytics
Fulfillment Performance DashboardsDelivery times, order accuracy, and cost per order visible in real time.
Order-to-Cash TrackingFull order lifecycle visibility from placement to payment.
Related Services

Where this fits in the wider practice

Core Cloud ImplementationOMS configured around your specific fulfillment and channel networkExplore →Org Health & OptimizationAudits and cleanup for order systems where routing logic has drifted from actual operationsExplore →Agentforce & Einstein AIPredictive inventory allocation and demand planning grounded in your dataExplore →Integration & MuleSoftConnecting OMS to ERP, warehouse, and shipping systemsExplore →
Process

Our Order Management System (OMS) Delivery Steps

01DiscoveryWe map how orders currently move from placement to fulfillment across every channel, so the OMS design follows your actual network, never a generic model.
02Architecture & RoadmapA fulfillment logic model, inventory strategy, and phased rollout your team can maintain.
03Build & ValidateSprint based configuration with operations validating routing and allocation logic at every increment.
04Rollout & AdoptionRole based enablement and a hypercare period, success measured in fulfillment accuracy and speed, not just go live.
Tools & Technologies

Equipped with the Latest OMS Tools

Order Management System (OMS)EinsteinData CloudDistributed Order Management (DOM)Inventory Visibility / Real-Time InventoryFulfillment Orchestration EngineOrder Summary & Order Status LayoutsReturn & Exchange ManagementStore Connect / Retail IntegrationCommerce Cloud IntegrationPayment & Invoice ProcessingRules-Based Routing Engine
Client Voices

What our clients say about working with us

“DevsinC is a great team to work with, they know their tech very well and provide amazing solutions to complex problems.”
Salal MamsaSenior Product Manager, GMG
“We have had a wonderful experience working with the whole team at DevsinC. We've worked with a number of Salesforce partners over the years, and have found DevsinC to be extremely easy to work with. They are reliable, communicative, very knowledgeable and skilled, and have a lot of integrity.”
Dana RessCTO, Redpoint
Insights

Case studies, guides, and perspectives from our Order Management System (OMS) work

View All Insights
Case StudyPending[OMS implementation, industry TBD]Placeholder, pending real project data
Case StudyPending[Multi channel fulfillment deployment, industry TBD]Placeholder, pending real project data
E-bookThe Salesforce Maturity ModelFind out which of the 5 stages your OMS setup is actually in, and what moving up one stage requires.Download →ArticleVibe-Coded CRMs Promise to Replace Salesforce for Free. Here's What It Actually Costs by Year Three.A weekend of AI-assisted building looks free in month one. Here is what it costs by year three.Read More →
Industries Served

Helping every industry to excel in digital world

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Travel & Hospitality
Retail & CPG
Oil, Gas & Energy
Banking & Finance
FAQs

Frequently Asked Questions

Still unsure how this maps to your org? A certified architect will answer it directly.
Let's talk
Does OMS replace our existing ERP, or work alongside it?+
OMS works alongside your ERP. It handles order orchestration, routing, and fulfillment logic, while your ERP continues to manage accounting, financials, and core inventory of record, the two systems stay synchronized.
Can OMS handle both online and in-store order fulfillment?+
Yes. OMS is built specifically for businesses selling across multiple channels, online, retail, wholesale, treating every order the same way regardless of where it originated.
We already have an order system. Can you fix routing and stockouts without replacing it?+
Yes. Most engagements start with an audit of current routing logic and inventory accuracy, followed by targeted fixes rather than a full system replacement.
How does AI improve inventory allocation?+
AI driven allocation predicts demand shifts before they happen, so inventory gets positioned at the right location ahead of a stockout rather than reacting after one occurs.
Does OMS integrate with our existing warehouse or shipping systems?+
Yes. We connect OMS to your warehouse management system and shipping carriers using APIs or MuleSoft, so fulfillment status stays accurate end to end.
Order Management System (OMS)

Ready to Fulfill Every Order Right, No Matter Which Channel It Came From?

Tell us where you are today and where it needs to go.
✓Bring your current setup and the outcome you need
✓One free assessment mapping the fastest path forward
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