Every Customer Interaction, Handled Right.
Dynamics 365 CRM pairs Copilot and autonomous agents with sales, service, and marketing, so your teams sell faster, resolve issues quicker, and never lose the thread on a customer.
Proven Excellence
The Choice of Forward-Thinking Leaders
Leader2025 Gartner Magic Quadrant for CRM Customer Engagement Center
315%ROI from Dynamics 365 Customer Service, payback under 6 months (Forrester TEI)
353%ROI for SMBs using Copilot over three years (Forrester)
116%ROI for enterprises using Copilot over three years (Forrester)
Our Approach
CRM, Reimagined as a Revenue Engine.
CRM has outgrown the contact list. It's now the front line for how fast you sell, how well you serve, and how much your customers stay. Copilot guides sellers and agents in the moment, autonomous agents handle routine outreach and case resolution end to end, and every interaction feeds one connected view of the customer.
One connected profile across sales, service, and marketing
Copilot and autonomous agents embedded in every module
Implementation, migration, and managed support from a single partner
Trusted by teams worldwide
Aljouf
WeatherBys
AGI
PRG
J.
Almirah
Ruba Digital
SAPG
SADR
Capabilities
Microsoft Dynamics 365 CRM Modules
Four connected apps covering the full customer lifecycle, from first touch to resolved case.
Dynamics 365 SalesGive sellers the context and nudge they need at every stage of the deal.Learn more
◆AI-driven lead and opportunity scoring to prioritize the deals most likely to close
◆Copilot-assisted email drafting, meeting prep, and deal summaries
◆Conversation intelligence with call transcription and sentiment analysis
◆Real-time pipeline visibility and predictive forecasting
Dynamics 365 Customer ServiceResolve issues faster with support that works across every channel your customers use.Learn more
◆Omnichannel case management across chat, email, voice, and social
◆Copilot-assisted case summarization and next-best-action suggestions
◆Self-service portals and AI-powered knowledge base search
◆Automated queue routing and SLA monitoring
Dynamics 365 Customer Insights - JourneysOrchestrate personalized journeys across every touchpoint, formerly Dynamics 365 Marketing.Learn more
◆Automated customer journeys that guide and nurture prospects across channels
◆Real-time triggers driven by transactional, behavioral, and demographic data
◆Personalization built on unified profiles from Customer Insights - Data
◆Journey orchestration across email, SMS, push, and custom channels
Dynamics 365 Customer Insights - DataThe customer data platform underneath, where scattered records become one profile.Learn more
◆Unified customer profiles built from every source system
◆Identity resolution across records that never matched before
◆Segments and measures other Dynamics 365 apps can act on
◆Profiles surfaced directly inside Journeys, Sales, and Service
Dynamics 365 Field ServiceKeep technicians on schedule and equipment running before problems start.Learn more
◆AI-powered scheduling and dispatch for the right technician, every time
◆IoT-connected predictive maintenance and remote asset monitoring
◆Mobile app for technicians with offline access and work order details
◆Automated work order creation and status updates
Dynamics 365 Contact CenterA Copilot-first contact centre that runs on top of the CRM you already have.Learn more
◆Voice, live chat, SMS, Microsoft Teams, and social in one queue
◆Unified routing across voice and digital channels
◆Copilot conversation summaries, drafted responses, and surfaced knowledge
◆IVR and autonomous service agents for self-service deflection
◆Live transcription, translation, and sentiment analysis
Dynamics 365 Project OperationsConnects sales, resourcing, delivery, and finance on one project record.Learn more
◆Project quoting and deal management through to signed contract
◆Scheduling and estimation against a real work plan
◆Resource matching on skills, certifications, and project experience
◆Time and expense capture with approval governance
◆Project accounting: costing, budgeting, invoicing, and revenue recognition
Why Dynamics 365 CRM
Why Choose Dynamics 365 CRM: Key Features and Business Benefits
01One View, Every TouchpointSales, service, and marketing data live in one place, so every conversation picks up with full context instead of starting from zero.
02Better Service, Stronger RetentionFaster resolutions and smarter support drive loyalty. Dynamics 365 Customer Service delivers a 315% ROI with payback in under six months.
03Agentic AI That Gets Work DoneCopilot doesn't just assist, it acts. Autonomous agents qualify leads, draft follow-ups, and resolve routine cases on their own, freeing your team for the conversations that need a human.
04Built to Scale With YouFrom mid-market to enterprise, Dynamics 365 CRM grows with your business, adding channels, users, and capabilities as you expand.
What We Deliver
Your Microsoft Dynamics 365 CRM Partner for Every Stage of Growth
01ImplementationBacked by 50+ successful deployments, Devsinc provides customized Dynamics 365 CRM implementation services designed to shorten sales cycles and lift service quality from day one.
02UpgradationOur certified solution architects assess your existing CRM setup and map out forward-looking Dynamics 365 migration and upgrade strategies for a smooth, secure transition to the cloud.
03Managed Services and SupportProactive and reactive Dynamics 365 managed services, from troubleshooting to performance tuning, keeping your CRM responsive, secure, and efficient.
04Agentic AI and Copilot EnablementWe configure and govern the autonomous agents inside Dynamics 365 CRM, including lead qualification, service case resolution, and customer outreach, so Copilot's intelligence reaches your actual sales and service workflows, not a generic template.
05Integrations and CustomizationWe extend Dynamics 365 CRM to fit your business with custom workflows, third-party connections, and integrations via Power Platform and APIs.
Why Choose Devsinc as Your Trusted CRM Implementation Partner?
0Certified MS Dynamics consultants
0Total successful projects delivered
0Global offices
FlexibleDeployment models (Near, On, & Offshore)
0Industries served
The Dynamics 365 CRM ecosystem
Dynamics 365 SalesDynamics 365 Customer ServiceDynamics 365 Contact CenterDynamics 365 Customer Insights - JourneysDynamics 365 Customer Insights - DataDynamics 365 Field ServiceDynamics 365 Project OperationsCopilotCopilot StudioPower PlatformPower BIPower AutomateAzure Integration ServicesMicrosoft TeamsOutlookLinkedIn Sales NavigatorDataverse
Industries we serve
Explore MorePattern tested across regulated industries
Image needed: Healthcare and Life Sciences
Healthcare and Life Sciences
Image needed: Financial Services
Financial Services
Image needed: Retail and E commerce
Retail and E commerce
Image needed: Manufacturing and Supply Chain
Manufacturing and Supply Chain
Image needed: Public Sector and Government
Public Sector and Government
FAQs
Let's talkFrequently Asked Questions
Still unsure how this maps to your sales and service teams? Talk it through directly.Do we need Dynamics 365 Sales, Customer Service, or both?
Sales and Customer Service are licensed and priced separately, and most organizations run both once support volume grows past a small team. We size this against your pipeline stages and support channel mix during discovery, rather than defaulting to the bigger bundle.
How far does Copilot actually go in Dynamics 365 CRM?
Copilot and autonomous agents are scoped in discovery and grounded in your own account and case data, with guardrails and escalation rules written down before anything goes live. It drafts, summarizes, and can act on routine cases and outreach, but the boundary of what it is allowed to do on its own is a decision you make, not a default.
Can Dynamics 365 CRM integrate with the marketing and support tools we already use?
Yes. We connect it to existing marketing automation, help desk, and telephony systems using Power Platform, Azure Integration Services, or direct APIs, depending on your data volume and update frequency.
We are migrating off a legacy CRM. What does that actually involve?
Contact, account, and pipeline history migrate with a mapping and reconciliation pass, not a raw export and import. We also flag which of your current customizations translate directly and which need to be rebuilt, before the migration is scoped as a fixed project.
What happens after go live?
The first 30 days are hypercare, we monitor adoption and system health and tune configuration against real usage. After that, most engagements move into managed services covering updates, security, and performance.
Get started
Let's Handle Every Customer Interaction Right.
Every implementation starts with a conversation, not a contract. Tell us how your sales and service teams work today, and our certified consultants will show you exactly how Dynamics 365 CRM gets you closer to your customers.✓A clear-eyed assessment of your current CRM setup
✓A roadmap and cost estimate built around your business, not a template
✓Straight answers on licensing, modules, and migration
✓A live demo configured to your industry
Insights
Explore More on Agentic CRM
Case studySales automation case study: how one team cut its cycle by 30%Draft headline from the design. Content needed before this becomes a link.
BlogCopilot for customer service: what it actually automatesDraft headline from the design. Content needed before this becomes a link.
BlogRecap: Devsinc and the 2025 Gartner Leader recognitionDraft headline from the design. Content needed before this becomes a link.