A Scalable D365 Foundation for AGI's Expanding Enterprise
Devsinc enabled AGI to scale Microsoft Dynamics 365 across diverse business units and sector-specific needs, onboarding 3+ new businesses in six months while improving operational efficiency and reducing recurring support requirements by 60%.
Al Ghurair Investment (AGI) is one of the largest diversified family business groups in the Middle East, with a legacy spanning over six decades across manufacturing, real estate, food, construction, energy, mobility, and healthcare. As AGI continued to expand across diverse business units, Devsinc partnered with the organization to establish a scalable, modular Microsoft Dynamics 365 Finance & Operations platform designed to unify core operations and support the evolving needs of its businesses.
- Operational Automation. A need to streamline and automate vendor transaction workflows to support higher transaction volumes and greater operational efficiency.
- Financial Control & Planning. Enhanced financial controls, budgeting, forecasting, and centralized visibility to support informed decision-making across business units.
- Scalable Business Architecture. A need to have a flexible technology foundation capable of supporting AGI's continued expansion and seamless onboarding of new business units, including subscription-based and sector-specific models.
- Digital Vendor Engagement. A self-service platform required to simplify vendor onboarding, procurement interactions, and ongoing communication while enhancing the overall vendor experience.
- Responsive Support & Service Continuity. A structured post-go-live support model with defined SLAs to ensure timely resolution, system continuity, and reliable support across business units.
Devsinc delivered the engagement through agile, phased releases with iterative UAT cycles across AGI's business units, working closely with internal teams to drive adoption and ensure alignment with business requirements.
- Modular D365 Architecture. A flexible D365 Finance & Operations architecture designed to support the onboarding of new business units with minimal reconfiguration.
- Health Sector Configuration. Tailored healthcare workflows and compliance configurations aligned with AGI's health sector requirements.
- Real Estate Management. Integrated lease tracking, property management, and financial processes to support AGI's real estate operations.
- Subscription Billing. Automated subscription billing cycles and streamlined revenue recognition processes.
- Vendor Self-Service Portal. A custom portal integrated with D365 to enhance procurement, vendor onboarding, and communication.
- Budgeting & Financial Planning. Strengthened budgeting controls and forecasting capabilities to support cross-departmental financial planning.
- Support queries: -60% Reduction in recurring support queries, down from 70+ tickets per month, after D365 F&O rolled out across healthcare, real estate, and procurement teams.
- Business units onboarded: 3+ New business units onboarded within 6 months, enabled by the modular D365 architecture.
- User satisfaction: +40% Increase in user satisfaction and adoption, following redesign of key user-facing D365 processes and interfaces.
- Transaction cycles: -30% Faster transaction cycles, from automated finance and procurement workflows.
- Vendor follow-ups: -40% Drop in vendor follow-ups, following vendor portal implementation.
- System adoption: +50% Increase in system adoption and engagement, driven by UX redesign and D365 training.
D365 provided AGI with a flexible enterprise foundation that could adapt to diverse sector requirements, from healthcare compliance to real estate and procurement, without compromising scalability or operational consistency.
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